TIN Car Detailing respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, store and manage personal information when you contact us, use our website or enquire about our services.
Our website is tincardetailing.com.au.
1. Information We Collect
Depending on how you interact with our business, we may collect:
- Your name, phone number and email address.
- Your preferred detailing service, booking date and time.
- Vehicle details, such as make, model and vehicle type.
- Service location, suburb and access instructions for mobile detailing.
- Vehicle rental or sales enquiry information.
- Messages and additional details you choose to provide.
- Customer review information, including your name, optional suburb, rating and comments.
For certain vehicle rental or sales transactions, we may also collect driver's licence details or other identification documents separately from our website, where needed to verify identity, assess eligibility or complete the transaction.
Our website does not currently accept online payments or collect payment card details.
2. How We Collect Information
We collect information when you:
- Complete a booking or enquiry form.
- Submit a customer review.
- Contact us by telephone, SMS or email.
- Provide documents or information in connection with a vehicle rental or purchase.
Some technical information may also be processed by third-party services when you access our website.
3. How We Use Your Information
We use personal information to:
- Respond to enquiries and questions.
- Arrange and confirm detailing services.
- Discuss vehicle rental availability and requirements.
- Respond to vehicle sales enquiries.
- Communicate about services or transactions you have requested.
- Verify identity where necessary for vehicle-related transactions.
- Manage customer records and business administration.
- Review customer feedback and publish approved reviews.
- Maintain our website and business operations.
Submitting a booking request through our website does not automatically confirm an appointment.
4. Communication and Marketing
We use customer phone numbers and email addresses for communication related to enquiries, bookings, rentals, purchases and services requested.
We do not currently use contact details collected through our website enquiry forms to send promotional marketing emails or SMS messages.
If our marketing practices change, we will review this policy and any applicable consent requirements.
5. Customer Reviews
Customers may submit reviews through our website.
Reviews are checked before publication. Approved reviews may be displayed publicly, including the reviewer's name, optional suburb, rating and comments.
If you would like to request the correction or removal of a review submitted through our website, please contact us.
Reviews submitted through Google are handled separately under Google's own privacy arrangements.
6. Storage and Security
Information submitted through our website is stored using Supabase, a third-party database service.
Our website uses authentication and database access controls intended to restrict access to customer enquiries and administrative information.
We take reasonable steps to protect personal information from unauthorised access, misuse and loss. However, no internet-based system can guarantee complete security.
7. Third-Party Services and Disclosure
We use third-party technology providers to operate our website. These include:
- Supabase for website database services.
- Google Fonts for website typography.
- Google Maps, accessed through links on our website.
- A content-delivery network for loading website software.
These providers may process technical information required to deliver their services.
We may disclose information to service providers where necessary for business operations, or where required or authorised by law.
Our current Supabase database is configured in Sydney, Australia. Some other technology providers may process information overseas. We will review relevant overseas processing and disclosure arrangements as our services develop.
8. Retention of Personal Information
The length of time we keep information depends on the reason it was collected and any applicable business or legal recordkeeping requirements.
You may contact us to ask about information we hold or request its deletion. We will consider requests in light of our recordkeeping and other applicable obligations.
9. Access and Correction
You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate or outdated.
We may need to verify your identity before providing access to personal information.
10. Privacy Concerns and Complaints
If you have a question or concern about how your personal information has been handled, please contact us using the details below.
Please explain your concern so we can investigate it and respond.
If you remain dissatisfied, you may be able to contact the Office of the Australian Information Commissioner (OAIC), where the relevant privacy laws apply.
Visit: www.oaic.gov.au
11. Changes to This Policy
We may update this Privacy Policy when our services, website or information-handling practices change.
The most recent version will be available on our website.
12. Contact Us
TIN Car Detailing
T&E Group Pty Ltd
ABN: 76 644 302 009
Address: 7 Nylander Street, Parap, Darwin NT, Australia
Phone: 0411 300 406
Email: tincardetailing@gmail.com
Website: tincardetailing.com.au